Feefo Gold Trusted Award 2022

What our clients have to say about our service…

“I found the service from MB Associates excellent. They could not have done anything better. They showed patience, competence, and perseverance. Our case was not easy but they took the time to listen to our situation, offer options and go above and beyond for us to get the best mortgage deal. We always received great communication without delays. Thank you very much for the professional service. You are amazing!”

Bobby and Iva, Kent

“The service was very professional and extremely efficient. I was given a very clear explanation of the process and I was very grateful to have Neil and Lesley at hand to respond to my queries. The MBA team responded with lightning fast speed to my queries and I have already started recommending them. They are very trustworthy. ”


“I found the service very helpful and consultative. MBA helped me find the right product to suit my needs. The flexibility I was offered during the process was most helpful, as I needed to change the property I was purchasing, and MBA were able to accommodate. I also found the team extremely responsive. I would be happy to recommend the company.”


“I was very satisfied with the service from MB Associates. James was fantastic at talking me through the different options and the team were very responsive when I contacted the office. I would be happy to recommend MBA to others.”



“The service provided by MBA was fantastic from start to finish. I was really worried about the mortgage process as a first-time buyer, but Shaun was so helpful and reassuring which made everything smooth and easy. He never approached our conversations like he was trying to sell me anything.

Everyone at MBA was extremely responsive with any questions or queries I had. I recommend MBA to anyone seeking financial advice. The service provided is personal from start to finish and knowing that you can turn to experts to support you with making important decisions and managing your assets is incredibly reassuring.”

Dani Graves


“We have been dealing with Monica and Phil for over 15 years – ever since we got our first mortgage – and have always been impressed with the great service that we receive. From access to knowledgeable advisers in a friendly and helpful environment to the easy completion of any paperwork, they make the process seamless and hassle-free. Phil takes the time to understand our circumstances and is exceptionally knowledgeable, friendly and professional. We’d be happy to recommend MBA to any potential clients and have already referred a number of friends.”

Suzie and Paul


“We have worked with Shaun and the MBA team on our mortgages for the past four years and are always happy with the advice and support we are given. It was helpful to be able to contact the team easily with any queries. We are always recommending Shaun and the team to our friends.”

Laura and James


“I have been very happy with James Watson as my mortgage broker. He always returns calls, replies to emails and offers advice which has stopped me from making mistakes. In addition, I believe he always gets me the best deal.”



“MBA was sending helpful reminders and always had time to explain and answer all my questions. Peggy went the extra mile to help me with remortgage issues.”

Monika Larkin


“I found it very reassuring that MBA appeared keen to follow things up immediately and at no point did I feel like we would have to wait for responses or answers to questions. I found the service exceptional. Whenever I had a query, I always received a prompt response, as well as always being kept fully up to date with any developments with my remortgage.”



“Lesley was extremely proactive and helpful – I didn’t need MBA to respond to me because they were always on top of everything and getting in touch with me first. Lesley contacted me a number of times to update me and was extremely helpful in keeping everything on track. She is a superstar!



“We have been extremely pleased with the service from MBA. We were able to get detailed information and all our questions answered very quickly. We found the information about mortgages, insurance and advice given to us the most helpful. Shaun got back to us within an hour or so of emailing him. He was extremely quick at replying to our calls and emails.”

Priya and Yaneal


“This was a very efficient, smooth and well-managed process. We are delighted with the service your firm provided, and more specifically with Lesley and Neil’s proactive management of our case. The entire team at MBA was extremely professional and proactively managed our refinancing from identifying the best rate to chasing the mortgage provided on completion day. MBA took over the entire mortgage application process, managed interaction with mortgage providers and remained focused on delivering the most efficient completion.”



“I am very satisfied with the service provided by MBA. The expertise and the explanations and advice given through the entire process was most helpful. I would be happy to recommend MBA to others due to their professionalism, expertise in the subject area and their attentiveness to their clients.”


New Malden

“We are both really satisfied with the help and service we received from MBA including how we were treated and also being able to speak to someone over the phone. Things are much more understandable when explained over the phone.

They were very quick to get back to us if we needed to know anything. We would be happy to recommend MBA to others as they made the process so easy.”

Kieran and Marian Rix

Poringland, Norwich

“The way MBA were able to answer any questions about my complicated mortgage really put my mind at ease. They were super-fast and responsive not only to me but when reaching out to my lender. They are easy to talk to, reasonably-priced, approachable, friendly and above all, highly professional.”

Patrick F

Los Angeles, California, USA

“This was our first experience having to remortgage our property and we were provided clear and helpful guidance each step of the way. If we didn’t understand something it was well explained. The MBA team were always on hand; we were regularly updated either over the phone or by email. Lesley was very proactive, extremely organised and massively helped with the chasing of our new solicitors. She was always available to answer our numerous questions and queries about the whole process.


“We have used MBA for years and would never go anywhere else. After the initial meeting everything was handled with ease – we never had to chase anything and were always kept informed regularly about progress. If I ever needed to ask a question via phone or email, I always received a quick response. MBA are the best at what they do!

Karl Gardini

“We are very satisfied with the service we received. Everyone involved has been very helpful and kept us up to date every step of the way. The team were the most responsive I’ve ever known. They made the whole process so easy. They took care of everything. They were a very friendly team. We would highly recommend MBA.

Steph, Bracknell

“I am totally satisfied with the service I received from MBA. It has all been very easy. I have obtained a far more affordable mortgage and with the completion date that I specified. Neil  guided me through the whole process thoroughly. He listened to my needs, gave me a few options and advised me on each one. He was extremely courteous and helpful. I would definitely recommend MBA to anyone looking to remortgage. They look after you in every respect.

Lene, Snodland

“I was extremely satisfied with the service. All emails were always answered quickly. Helen and Kirsty answered any questions I had, no matter how silly they seemed. The most helpful thing was that they were always there to answer these questions. I can recommend MBA 100 per cent to anyone looking for a mortgage.”

Lynda, East Grinstead

“I am very satisfied with the service provided by MBA during the remortgage process. The instructions were clear about the requirements for the application and any questions I had were answered promptly. I was given a complete list of documents that were required, and all questions were answered promptly. Every time frame was met. I would definitely be happy to recommend MBA to others.”


“We received a professional and knowledgeable service from our dedicated broker, Shaun, and his colleague Peggy. They both made the whole process run very smoothly. The personal service meant that we were never in the dark about what stage our application and sale had reached. The team always got back to us quickly, whether it was evenings or weekends – they were really attentive and helpful. I am looking to use MBA again in the future and would highly recommend them to anyone.”

Jason, Cheam

“MBA provides an excellent service and as always they have the client at the heart of what they do. They kept me informed at all times throughout the process and I found the staff to be friendly and knowledgeable. I have been with Monica Bradley Associates since I started my mortgage life in 1990. They always give the correct professional advice and I trust the company.”

Ann, West Sussex

“MBA provided a very high level of service. In the first meeting with Shaun, we went over mortgage options and found an excellent rate that fitted our personal requirements. Shaun was even able to find us a mortgage that, within a few years, will have saved us more money than the MBA service cost. Peggy was fantastic at answering questions and chasing solicitors. I would happily recommend MBA. They were extremely helpful.”

Christopher & Jingwen, Surrey

“The service from MBA was excellent throughout the process of our re-mortgage application. The MBA team were easily contactable and very responsive to questions. They were helpful with queries when we were completing the forms. I would definitely recommend MBA to others.”

Tom, Mitcham, Surrey

“We have just completed our remortgage with MBA and can’t recommend them highly enough. Helen was always available on the end of a phone and was on the case and updating us regularly. This is our fourth time using MBA and we have always received an excellent service.”

Jane, Kent

“I found the service from MBA very efficient, despite the difficulties with lockdown. I have already recommended MBA to others, several times! The team were always very responsive when I raised a query.”

Alison, Cheam

“I received an excellent service from MBA. I have been using their expertise since 2004 and always find them to be extremely helpful and efficient. I would happily recommend them to anybody. Peggy was amazing throughout the process, taking me through things each step at a time. The MBA team are efficient and easily contactable, with knowledgeable and friendly staff.”

Aisling, Carshalton

“We found the service from MBA excellent. Monica and her team provided a seamless service which met all our needs. The team kept us up to date throughout the process and we didn’t have any concerns as everything was taken care of in a professional and timely manner. We found everyone we dealt with at MBA very thorough and helpful in answering and resolving queries.”


“As always, we found the service from MBA to be very professional and thorough. We always feel we are in safe hands and a lot of the hard work is taken out of remortgaging. Phil talked us through the different options and provided good advice. When we had any queries, Phil and Peggy were quick to respond and provided the answers we needed. Remortgaging can be daunting and MBA take a lot of the stress out of it.”

Kate, Banstead

“The service from MBA was professional, efficient and informative all the way through from enquiry to completion. All the staff at MBA were friendly and helpful regardless of what stage I was at during my mortgage application. I got a great mortgage deal which I’m extremely happy with so the end result was 100 per cent positive. I have a lot of trust in MBA to provide the best advice.”

Jo Kaleta, Bromley

“We found Neil at MB Associates very good and very responsive. Both Neil and Lesley (Pope) went above and beyond in responding to our questions and we would definitely be happy to recommend MB Associates to others.”

Mrs P, Tadworth

“I’m very grateful to MBA for the support they provided during the long buying process. I could not be happier with the service and fully recommend them to anyone considering a hassle-free mortgage application.”

Mr M Roumani, London

“The service was first class from our initial discussion through to closure. Communication was flowing throughout – Monica, Kirsty and Helen kept us informed and responded back in a very prompt manner. I would recommend MB Associates for the excellent customer service. I am very happy.”


Gavin, Virginia Water