The company receives recognition for its consistent five-star client reviews.
PRESS RELEASE
20 January 2022, For Immediate Release
Multiple award-winning mortgage broker, MB Associates, has won the Feefo Gold Trusted Service Award.
Feefo recognises businesses that deliver exceptional experiences, using feedback from real customers. This means that the company’s Trusted Service Awards are a true reflection of commitment to outstanding customer service.
Feefo has given Gold Trusted Service Awards to businesses who have collected a high number of reviews between 1st January 2020 and 31st December 2021, with a Feefo service rating of between 4.5 and 4.9. MB Associates has collected 163 five-star reviews since it began using Feefo’s reviews rating service in December 2020.
‘We’re thrilled to receive this award from Feefo,’ says Monica Bradley, Managing Director, and founder of MB Associates. ‘We always strive to offer the best possible service and keep our clients updated at every stage of their mortgage application so that they feel valued and remain well-informed throughout. Many of our clients tell us they feel as if we are on their buying journey with them, and we wouldn’t have it any other way.’
Customer experience
Congratulating MB Associates, Tony Wheble, CEO at Feefo, says: ‘The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.’
About MB Associates
MB Associates has been serving clients locally in Surrey and nationwide for over 20 years and works closely with over 90 lenders, with access to thousands of mortgages. The company has won ten awards in the last 15 years, including Best UK Overall Broker at the British Mortgages Awards in 2011. Visit mbassociates.net, call Christina Neal on 07957 360242 or email chris@mbassociates.net.
About Feefo
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service. Visit www.feefo.com